At Mrado, we are committed to providing a seamless and reliable shipping experience for our customers. Please review the details below to understand our shipping processes, timelines, and what to expect when ordering from us.

Shipping Cost

We proudly offer free shipping on all orders to destinations within United States, Canada and the United Arab Emirates. No hidden fees—just exceptional service to ensure your hats arrive in perfect condition.

Order Processing & Handling

  • Handling Time: Orders are processed within 0 to 1 business days(Monday to Friday). During this time, we carefully prepare your items for shipment to ensure they meet our high standards.
  • Order Cut-Off Time: For same-day processing, orders must be placed by 5:00 PM (Monday to Friday). Orders placed after the cut-off time or on weekends will be processed on the next business day.

Estimated Delivery Time

  • Delivery Window: Once dispatched, your order will typically arrive within 6 to 11 business days (Monday to Friday). Delivery times may vary based on your location and external factors beyond our control, such as weather or courier delays.

Shipping Regions

We currently ship to addresses within USA and the United Arab Emirates. As we expand, we will evaluate additional destinations to better serve our global customers.

Shipping Confirmation & Order Tracking

After your order is shipped, you will receive a confirmation email with tracking details. This allows you to monitor your shipment in real time and plan for its arrival. If you have any issues or queries regarding your shipment, please contact us at support@mrado.shop.

Potential Delivery Delays

While we aim to deliver within the specified time frame, unforeseen factors such as peak shipping periods, weather disruptions, or customs processing may cause delays. Should a significant delay occur, our customer service team will notify you promptly and work to resolve the issue as quickly as possible.

Important Considerations

  • Unforeseen Delays: External factors such as weather, customs, or local restrictions may occasionally impact delivery timelines. In such cases, we will provide updates and assistance.
  • Address Accuracy: Please ensure your shipping information is correct at the time of purchase. Once an order is processed, changes to the shipping address cannot be made.
  • Customs and Duties: While we offer free shipping, any additional charges such as customs fees or import duties at the destination are the responsibility of the customer.

Customer Support

For any questions or assistance regarding shipping, our customer support team is here to help. Contact us at:

Phone: +1 3155549772

Email: support@mrado.shop